Refund & Cancellation Policy

CraftRezume has a free plan so you can try the builder, ATS score and PDF downloads before paying anything. This policy covers Pro subscriptions.

Cancelling Pro

• You can cancel at any time from the billing page in your account - no email or call needed.
• After cancelling, you keep Pro until the end of the billing period you've already paid for. You won't be charged again.
• When the period ends, your account moves to the Free plan. Your resumes stay in your account.

Refunds

Because you can try the core features for free, subscription payments are generally non-refundable, including for partly used billing periods. We will refund a payment when:

• you were charged twice or charged after cancelling, because of a billing error;
• a technical problem on our side stopped you from using Pro features and we couldn't fix it within a reasonable time; or
• a refund is required by applicable consumer law.

To request a refund, email existedinnovationshelp@gmail.com within 14 days of the charge from the email address on your account, with your Polar order or receipt number and a short description of the problem.

How refunds are paid

Payments are processed by Polar (polar.sh), our merchant of record. Approved refunds go back to your original payment method through Polar. Banks usually take 5-10 working days to show the refund on your statement.

Questions

See our terms of service or email existedinnovationshelp@gmail.com.